The multi award winning 32Red Casino should definitely be considered when looking for a new place to play. Its numerous ‘Best Casino’ and coveted ‘Best Online Casino of the Decade’ awards from the likes of Casinomeister and others should tell you all you need to know – essentially that these guys really do know their business and customers well. But whether these lofty accolades can also be applied to its Canadian site remains to be seen. So, let’s find out…
Launched back in 2003, in the early days before Facebook even existed, this brand certainly earned a reputation among the online community, so you know you can trust them. No one stays in the casino business that long without doing a lot of things just right. This is backed up with not one but two of the most respected licences, from the UKGC and GGC – the brand’s headquarters are in the British Overseas Territory of Gibraltar. So, you can be assured you’re getting a fair deal here. Now, let’s see what you get for signing up and making your first deposit.
32Red Welcome Bonus
Just for registering an account, you’ll receive an awesome C$10 no deposit bonus. This gives you the perfect opportunity to try out the casino and also potentially win up to C$100 (the maximum amount for this offer) without laying down a cent. Just note the wagering requirements given below and be sure to use your funds before they expire within seven days after sign-up.
The second part of the welcome deal is dead simple and consists of a single first time deposit bonus. So, once you’ve registered your new account (a largely headache-free process, we might add), you’re instantly entitled to a 150% bonus worth up to C$150 when you first visit the cashier. That means, fully maxed out, you would deposit C$100 and be able to begin playing your favourite games with C$250 (adding your deposit to your bonus funds). Not bad at all!
The invite-only loyalty program is comprehensive and jam-packed with rewards for the most loyal 32Red players. Club Rouge, as the VIP program is called, gives those lucky few who receive the call a whole bunch of fantastic extras. Here are just some of the benefits you could get if you make the grade: better bonuses, VIP account manager, personal gifts and much more.
Winnings from your initial C$10 no deposit bonus and your welcome offer both come with wagering requirements of 30x. This is lower than the industry average of around 35x, so it’s certainly not anywhere near the worst we’ve ever seen. Do note, however, that not all games contribute towards the requirements equally. Most slots contribute 100%, as you would expect, but most other games either contribute around 50% (or even less sometimes) and there are some others that don’t contribute anything at all. Also, the minimum deposit is C$10 and only credit cards, debit cards or PayPal are accepted, which is a weird restriction in our opinion.
The much lauded provider Microgaming supplies most of the games here, giving 32Red a massive library stretching well beyond 500 slot titles, table games and scratch cards in total. Some of our recommendations for slots include Who Wants to be a Millionaire, Thunderstruck II, Jumanji, Planet of the Apes, Sherlock of London, Scudamore’s Super Stakes and Golden Grimoire. However, the decision to use only one supplier does mean that you’ll miss out on popular slots from the likes of the excellent NetEnt, Play’n Go and Quickspin, for example.
Jackpot hunters won’t be disappointed with slots like Mega Moolah, Major Millions and Treasure Nile all available for Canadian players. And just in case you hadn’t heard, these progressive jackpot games sometimes approach staggering totals up in the tens of millions of dollars.
32Red Live Casino, Sports Betting, Poker & Bingo
Those with a hankering for a more Las Vegas-style experience could do far worse than simply loading up 32 Red’s Live Casino lobby. There are some 25 tables operating around the clock, providing Canucks with HD quality live games such as roulette, blackjack, baccarat, casino hold’em and more. There are TV tie-ins, too, such as Deal or No Deal and Dream Catcher.
The Sports Betting part of the site is a world unto itself, providing everything from accumulators and in-play betting to live streaming of sporting events from around the world. So, next time you put some money on the NHL, why not stream the game from the site and watch your bets come off in real-time? Check out the Sports Betting site for more details about specific features.
Poker and Bingo also get their own dedicated areas within the site. So, if you’re someone who likes a bit of variety by breaking up your slots sessions with a hand of poker or a round of bingo (or maybe even a cheeky sports bet every now and then), 32Red could be perfect for you.
Again, this brand is really on top of everything. So, not only do you get a fantastic experience on desktops and laptops but heading to the site on your smartphone or tablet will still give you total access to the fully responsive design. It really does translate to smaller screens well, so hats off to the developers. What’s more, there are dedicated apps for any device capable of running Apple’s iOS, Google’s Android or Microsoft’s Windows Phone. Seriously impressive stuff.
32Red customer support
Having won awards for its customer support, we find ourselves in agreement with the bodies handing out the trophies. Available 24 hours a day, seven days a week, 32Red’s friendly and helpful team will answer your questions promptly via live chat, email or Canadian freephone (available on 1866 902 0499). And as if that wasn’t enough, the Help Centre section of the website offers a truly vast FAQ section split into relevant topics, plus there’s a search bar for drilling down into the details of your enquiry. So, it’s top marks again from us.
Deposit & withdrawals
For some reason, this is where the brand drops the ball slightly. Only the basic payment methods are available. So, for Canadians wanting to make deposits and withdraw their winnings, they have the following limited options: Visa, MasterCard, PayPal, Paysafecard, Bank Wire, EcoPayz and EntroPay. Waiting times are at the high end of the spectrum – there’s at least a 24-48 hour window for in-house processing before your money is handled by the company holding your account. This can mean waiting up to a week to get your money.
32Red Casino Review – conclusion
Aside from some slight improvements that could be made to the deposit options and the withdrawal times, plus a slight lack of variation in slot games, we’d have to give top marks to this brilliant casino. The team running the brand gets everything else pretty much spot on, and the generous no deposit signup offer and the welcome deal itself should see you at least giving them a shot. After all, an online casino doesn’t win that many awards without being special.