Launching with the “King of All Casinos” tagline, Casimba roared into life in 2017. Since then it has taken a mighty swipe out of the competition. That’s because of its generous Welcome Offer, a long list of games for both desktop and mobile players, weekly promotions, an excellent loyalty program and a nicely designed, intuitive website. It also holds three licences (UKGC, MGA and Curacao Gaming), enabling Canadian players to join in the jungle fun. So, let’s see if the Ca-simba brand offers you Hakuna Matata, or whether it’s as devious as Scar and the hyenas.
Casimba Welcome Bonus
Canadian Casimba players get a fantastic welcome package to start them off. It breaks down into three parts, with an offer for each of your first three deposits. Here’s what you’ll receive:
- First deposit: 200% bonus up to C$5,000 + 50 free spins + 500 loyalty points
- Second deposit: 50% bonus up to C$1,000 + 50 free spins
- Third deposit: 75% up to C$500 + 25 free spins
Max out your welcome offer and you’ll receive C$6,500 in bonus funds and 125 free spins for NetEnt slots. Remember this game provider is one of the biggest in the business with a massive portfolio of top slots. Plus they recently gained a licence for the Canadian market, so there’s plenty of choice for where to use your spins – for this, we highly recommend Gonzo’s Quest.
For being a loyal lion (by playing as often as you can and returning regularly), you’ll be assigned a VIP level from Elite (which is by invitation only) to Diamond, Gold or Silver. Plus you’ll be given 500 loyalty points on your first deposit, so long as you take up the welcome offer, of course.
As expected, there are different perks for each of the levels, but here are just some of the highlights: VIP support around the clock, notifications about exclusive tournaments, special promotions and bonuses, personalized birthday gifts and more. Even better, levelling up is simply a case of playing your favourite games regularly – something most players do anyway.
As with all bonuses, it’s worth taking note of the various terms and conditions. The significant ones here include all welcome offers being subject to 35x wagering on the deposit and bonus amount combined. That means, for the first deposit of C$100 (claiming an additional C$200 in bonus funds), you’ll need to play through C$10,500 before you can withdraw any winnings. Also, bear in mind that you can only make bets up to C$5 whilst fulfilling wagering requirements.
Free spins are also subject to wagering of 35x, with any winnings credited as a bonus worth up to a maximum of C$50. Finally, you must complete all wagering requirements within 30 days of making a qualifying deposit. So, all in all, Casimba hasn’t devised the greatest, most transparent terms we’ve ever seen, but they’re by no means out of place compared to industry trends.
Casimba boasts more than 500 games, including top slots such as Book of Dead, Starburst and Sweet Alchemy. There’s also a healthy selection of progressive jackpot games, offering you the chance to land the big one via well known titles like Mega Moolah, Hall of Gods and Winstar.
In fact, with more than 20 different providers from all over the world, this lion-based brand gives you access to the latest and greatest games of all time. All the most popular ones are in the roster, with NetEnt, Microgaming, Evolution, Quickspin and NYX all present and correct.
Finally, for the more indecisive players out there, or for those wanting to discover something new, we must mention ‘Play a Random Game’. It’s a little bit like Google’s ‘I’m feeling lucky’ search – remember that? Hitting the button fires up an algorithmically chosen game from the ever growing list. And of course, you can search for your favourite games in the regular way too.
Casimba Live Casino
Live Dealer games are provided by the industry-leading companies Evolution and NetEnt. That means you’ll get HD quality streams of live roulette, blackjack, baccarat, Texas Hold’em and three card poker, among many other niche games like Sic Bo and Dragon Tiger. There are a few even more left-field live games, too, such as Football Studio, Monopoly and Deal or No Deal.
We found the quality to be top notch throughout our testing period – never experiencing bad connections or software glitches. Text chat is available during the games and the dealers will interact with players throughout, so it’s a close as you can get to the real thing save jumping on the next airplane and heading down to Las Vegas.
Available on mobile
The fully responsive website adapts well for mobile players, whether that’s through iOS or Android phones and tablets. Pretty much all of the casino features are available, with around 300 of the 500+ total games available working just fine on smaller screens – this includes some of the excellent Live Dealer table games. However, it’s worth noting that there are no dedicated apps available from either Apple’s App Store or from Google’s Play Store. Nevertheless, we can’t fault them for that, seeing as the mobile experience is simply top notch from a browser.
Casimba customer support
You’re going to need customer support at some point because the FAQ section is horrible to read and is rather short on details. However, getting in touch with the support team was painless and always professionally handled. Plus, they’re available 24 hours a day, seven days a week.
Live chat is by far the best and easiest method of contacting the guys and gals at Casimba. This feature is also available on mobile (which is not always the case at other casinos )via the hamburger menu in the top left of the screen. For less urgent enquiries, email support is available by winging some words over to email@example.com, but it’s recommended that you allow up to 24 hours for a response.
Deposit & withdrawals
Canadian players are well catered for when it comes to payment methods. Aside from the more common SEPA bank transfer, Visa and MasterCard options, there’s also Maestro, as well as popular eWallets such as Paysafecard and Trustly. Note that Skrill and Neteller are no longer available for players based in Canada after both companies cut off support for your country.
The minimum deposit is set at C$20 for all payment methods, whereas withdrawals must be C$30 or more. All withdrawals are reviewed manually, so a minimum of two working days must be given over to this process before they’re released. Of course, each method also has its own waiting times for crediting funds, so it may take up to five working days to reach your account.
Casimba review – conclusion
While Casimba doesn’t do anything unbelievably spectacular or unheard of, it does get the basics so absolutely right that it leaves you wondering why you ever went after the bells and whistles of other sites. Casimba is solid, safe and secure, with a top notch customer support team to iron out any of your niggles. The welcome package is very generous, but do consider the wagering requirements before getting your paws dirty. The games selection is well curated and it’s great to see so many excellent live dealer games available for both desktop and mobile. While not quite the Lion King yet, Casimba is well on its way to conquering the casino jungle.