With the best URL in the business, Casino.com has been slowly refining its product since it first launched way back in 2008 – this means that it’s had a pretty long time to iron out any pain points to create a truly intuitive and immersive experience for players. Also, being part of the Mansion group (owning both Mansion.com and SlotsHeaven.com) means the site is governed by strict adherence to the rules and it clearly takes pride in the safety of its players.
Added to this, the brand is licenced by the notoriously hard to please UKGC and the GGC (the latter being the governing body of Gibraltar, which also happens to be where Casino.com runs the major part of its operation). This all means Canadians can play to their heart’s content with total peace of mind given the casino’s commitment to fair play and security.
Casino.com Welcome Bonus
New players can easily sign up for an account via their desktop computer or mobile device. Then they’re treated to a triple whammy of welcome offers. These break down as follows:
- On registration: 20 free spins for Age of Gods
- First deposit: 100% up to C$400 welcome bonus
- Also on first deposit: 180 free spins for Age of Gods
So, just for filling in a few boxes and registering a new account, you’ll be given 20 free spins for one of the best games out there. Then, if you decide to get the most you can out of the casino, depositing C$400 dollars will give you C$800 in playing funds (your initial deposit plus the bonus amount), plus an additional 180 free spins for the same Age of Gods slot – these are dished out in batches of 20 over the following eight days after you make that first deposit. Just be sure to check the wagering requirements listed below before opting in for this offer.
Promotions & VIPs
Casino.com’s promotions page is absolutely jam-packed with daily, weekly and monthly offers to keep you entertained come wind, rain or shine. Once you’ve signed up, you’ll be able to access the full list of promos and, more importantly, take part. And it’s well worth checking back regularly (or signing up for email notifications) to make sure sure you don’t miss out.
Added to this is the brilliant VIP program, which applies to all players. So, every time you wager real money, you’ll be given loyalty points (LPs) for your efforts. Reach 20,000 of these LPs and you’ll automatically become a bonafide VIP player. Making it that far will give you exclusive access to improved reload bonuses, cashback offers and the chance to enter VIP races – win these and you’ll be attending premium events such as the Formula 1.
Wagering requirements for the welcome offer and free spin winnings stand at 40x (which is a little bit on the high side compared to other casinos. Slots and scratch cards contribute 100% towards satisfying this requirement. Pai gow, red dog, casino hold’em and roulette provide 25% towards the wagering, whereas all other games such as blackjack and baccarat only contribute 25% or less. Also worth noting is the fact that the maximum winnings from free spins stands at C$100 and is paid out in additional bonuses (not cash). Finally, the minimum deposit for any of the offers featured on the site is a reasonable C$20.
Two of the biggest and best suppliers of games in the form of Playtech and NetEnt provide Casino.com with more than 300 top-tier titles. That means you’ll be able to play everything from TV and movie spin-offs like The X Files, The Dark Knight Rises and Gladiator Jackpot to more traditional themed slots such as Samba Brazil, Leprechaun’s Luck and Goddess of Life.
We already mentioned one of the greatest progressive jackpot slots, but those hungry for more will be right at home with Mega Fortune, Arabian Nights and Hall of Gods, each of which regularly reaches into the millions of dollars before paying out. There’s even a local (meaning it’s shared between Casino.com players alone) Daily Jackpot and a Mega Jackpot, giving you even more options for landing that one big payday.
Casino.com Live Casino
There are 33 Live Casino games, including a whole gamut of variations on the classic table games of roulette, blackjack and baccarat. Added to this are more niche games like Hi-Lo, Casino Hold’em, 3 Card Brag and Spin a Win. We found the quality excellent throughout and the croupiers were always knowledgeable, friendly and professional. Being supplied by Playtech, we would expect nothing less and the range of live casino games is fantastic.
Bizarrely, both Windows and mobile users are encouraged to download the Casino.com software for the most optimized experience. While this doesn’t make much sense for the former option (the site works just fine from all browsers), the Apple iOS download for iPhones and iPads works like a dream. Unfortunately, there are no dedicated apps for either Android or Windows Phone, so players with these devices will have to use their mobile browser instead.
Casino.com customer support
We were impressed with the FAQ section for answering the vast majority of likely questions from Canadian users, plus there were some helpful strategy guides available on the site, too. To get in touch with the responsive and receptive customer support team, there’s email at email@example.com, phone or, our preferred method, live chat. Note, however, that the live chat option only appears once you have registered an account and logged in.
Deposit & withdrawals
First off, we’d like to applaud Casino.com for providing the Candian-friendly Interac payment method – this should be a super speedy option. Plus the site itself uses the highest levels of SSL encryption to ensure transfers are safe and secure. Other options for depositing and withdrawing your winnings include Visa, MasterCard, Maestro, bank wire transfer, Envoy, and MyCitadel. Waiting periods range from 72 hours for most eWallets, around five days for credit or debit cards and up to a whopping seven business days for bank wire transfers. So, choose wisely. One more thing to be aware of is the C$15,000 a month limit on any withdrawals.
Casino.com Review – conclusion
There’s much to like about this brand and it’s clear for all to see that having such a long legacy has helped the team refine the product to an excellent standard. Everything runs smoothly, whether on desktop or mobile (though we’d recommend that iPhone and iPad users download the excellent Casino.com app). There wasn’t the largest collection of games we’ve ever seen, but those that are there come from the highly reputable arch rivals Playtech and NetEnt. The welcome bonus was also noteworthy, especially with all those free spins thrown in, but do watch out for those wagering requirements (they’re a little on the high side for us). But, with the superb promotions running throughout the year, the stellar VIP program and the fast and friendly customer support, we have no trouble recommending this casino.