Established in 2019 and owned by SG International N.V Casinos, Casoo Casino has put itself on the map by providing Canadian players with a secure and reliable online casino that offers everything that’s needed to have a positive gaming experience. Casoo has a moderately minimalist site with an appealing design that’s simple enough for new users to navigate. Despite this platform having a few restricted regions such as the USA and the UK, it still supports a variety of currencies and is quite popular on a global scale.
Operating under the jurisdiction of the Curacao Gaming Control Board means that this casino has a variety of payment methods available and this includes cryptocurrency. There are also plenty of gaming categories available with some of the best providers in the iGaming industry.
Casoo Casino Welcome Bonus
Casoo Casino has provided new players with a welcome package that consists of a C$2,000 bonus and 200 free spins. But before you get excited, take a look at how this is implemented below:
- The first deposit is a 100% deposit match up to C$300 + 100 free spins.
- The second deposit is a 50% deposit match up to C$300 + 100 free spins.
- The third deposit is a 40% deposit match up to C$400.
- The fourth deposit is a 25% deposit match up to C$1000.
- The free spins that are awarded can only be used on the Magic Stars 3 slot.
There is also a variety of bonus offers that could boost your bankroll to lengthen your playing time, so check them out below:
- Double Glimmer Weekends – Each weekend, you’ll get a chance to earn double the amount of Glimmer when playing on one of the three new titles that are released.
- Reload Bonuses – If you’re on level 60 or above, you’ll have the chance to claim a reload bonus which will continue to be upgraded as you reach higher levels.
- Galactic Tournaments – Partake in these tournaments to claim huge cash prizes and free spins, and all you need to do is hit the yellow button on the tournament page.
- Power Up Your Crystal – This is the loyalty system that allows you to progress by traveling to different planets to level up your crystal. Each level has different rewards and the higher you go, the better they get.
Like any online casino, there are terms and conditions attached to the bonuses that are mentioned above. However, the wagering requirements will determine whether this is a legitimate bonus or a scam. Casoo has made it easy for you and all bonuses have a 25x wagering requirement, which is very easy to meet, and free spins have a 35x wagering requirement attached to them as well.
To claim any of the aforementioned bonuses, a minimum deposit of C$20 must be made, and everything else will come to you automatically. As expected, slots will count towards 100% of your wagering requirement, so it’ll be in your best interest to stick with those.
The game selection at Casoo is better than decent but it's just a milestone away from being absolutely great, and while it might have a search bar and a filter option that allows you to select the provider, we don’t like the fact that you can’t select the gaming category that you wish to play. Luckily the search bar works well and you’ll be able to find anything you’re looking for.
Games are provided by the likes of Betsoft, ELK Studios, iSoftBet, NetEnt, Microgaming, Play’n GO, NoLimitCity, Pragmatic Play, Thunderkick, Red Tiger Gaming, Quickspin, Yggdrasil, and many more. Some of the most popular games include Razor Shark, Punk Rocker, Midas Golden Touch, and Hotline.
Casoo Live Casino
With 34 live casino games, you’d expect there to be a great variety, but this is the most mediocre live casino lineup we’ve seen in a while. There are a few varieties of Blackjack, Roulette, and Baccarat with a handful of miscellaneous titles. However, all isn’t lost as the foundation to add more games is there and this part of the casino has the potential to make a huge improvement.
Casoo has a great-looking mobile interface that’s essentially a compact version of the main website. All of the games can be found under their respective categories, and the menus are hidden, but can easily be accessed at the touch of a button. All banking methods and customer support services apply on the mobile site, and it doesn’t seem to be missing anything important.
The site can be accessed by any device that has a compatible web browser such as Chrome, Safari, or Firefox. This means that you won’t need to change devices or buy a new phone to access this site. To ensure that you have a great gaming experience while you’re on the go, a stable internet connection will be required.
Casoo Casino Customer support
Casoo Casino has done its best to cover all bases when it comes to customer support as the last thing that anyone needs is to be stuck with an issue without any assistance. Unfortunately, the live chat feature isn’t available 24/7, but it can be accessed from 11PM to 7PM, which is an odd time frame. If you’re patient, you can log an online ticket and wait for assistance, or you could give them a call or send an email.
Response times are relatively quick, but if you need instant assistance, we’d recommend calling. The customer support team is equipped to deal with any issue and query, so no matter what the question or problem might be, give them a call.
Deposit & Withdrawals
Banking methods are an integral part of online gaming and it’s important to know what’s offered before joining an online casino. Casoo Casino provides you with a variety of options to ensure that you can make secure and cost-effective payments and withdrawals each time. Visa, MasterCard, Skrill, Neteller, Bitcoin, Litecoin, Paysafecard, Neosurf, Interac, and Ethereum are available to use for deposits.
All of the above mentioned can also be used for withdrawals except Paysafecard. Deposits are instant with all of the aforementioned banking methods. Withdrawals will vary, with cryptocurrencies reflecting instantly, e-wallets will take a few hours, and credit/debit cards will take up to 3 days.
There are also a few differences with each banking method’s withdrawal limits, so be sure to keep a close eye on that. All of these methods are also available on the mobile site.
Casoo Casino Review – conclusion
If you’re looking for a reliable online casino that features great bonuses, plenty of payment methods, and a great mobile site, then Casoo Casino is what you’d want. This is a platform that allows you to play with complete assurance that you’re being subjected to fair gaming practices and with a helpful customer support team on standby, you can’t go wrong. However, the low withdrawal limits and the lack of variety at the live casino are factors that we hope that the casino changes, but overall, this is a good casino.