Relative old-timer Mansion Casino first launched with downloadable software back in 2004. Thankfully times have moved on and you can now access all features from your mobile or desktop browser. So, let’s see if Canadian players will feel right at home with Mansion…
While recognised in the UK through the brand’s sponsorship of Spurs, Manchester City and AFC Bournemouth, Canucks may not know the online casino all that well. However, with both the GGC and UKGC licences, you can rest assured that Mansion Casino can be trusted 100%.
So, let’s take a look at that almost too good to be true welcome deal worth up to C$5,000…
Mansion Welcome Bonus
There are in fact two different welcome offers on the table here. The first one is aimed at regular players and provides a 100% up to C$500 bonus for all new Canadian players. So, for example, if you deposit C$250 on your first visit to the cashier, you’ll soon be playing with C$500 in total.
There’s also a ‘High Roller Welcome Bonus’ for those who are willing to stump up a minimum of C$1,000 on their very first deposit. This will unlock a 50% up to C$5,000 bonus. To give an example, a C$2,000 deposit will provide you with a grand total of C$3,000 in playing funds.
Note that players must choose one of the two options – it’s not possible to take up both offers. And there is, as always, the option to refuse a bonus and to start playing with your own money.
Naturally having two welcome packages means that there are two sets of terms and conditions governing each one respectively. Let’s look at the standard 100% up to C$500 bonus first…
A minimum deposit of C$20 is required to trigger the offer, which is more than fair. Even better, however, is that the wagering requirements are some of the lowest we’ve seen. Players must wager the deposit and the bonus amount only 20x before they can withdraw any winnings.
For the high roller bonus of up to C$5,000, the minimum deposit is C$1,000. However, the wagering requirements (again for the deposit and bonus combined) fall to a super low 15x.
Of course, not all games contribute to these wagering requirements equally. So, while most slots and scratch cards contribute 100%, this falls to 25% for roulette, pai gow and casino hold’em. Baccarat and blackjack games will contribute a meagre 20% towards wagering requirements.
Mansion VIP Club
We wanted to mention the excellent loyalty scheme, which helps this brand stick out from the crowd. Every C$20 wagered at the casino earns you one LP (Loyalty Point). The more LPs you pick up the better your chances of accessing the bronze, silver, gold, VIP and VIP Elite tiers. Levelling up in this way gives you access to bigger bonuses, exclusive deals and much more.
Having signed up to an exclusive deal with huge multinational game provider Playtech, Mansion doesn’t have any near as many titles as most other modern casinos. However, the policy here is to push quality over quantity, as Playtech is one of the most respected providers in the business.
Notable slots among the 300-plus games that are available include Full Moon Fortunes, Top Gun, Monty Python (with both Holy Grail and Life of Brian versions), White King and Jungle Giants. There are also big name movie tie-ins such as Green Lantern and Man of Steel.
Canadians chasing that one big payday can also take advantage of the massive progressive jackpots, where totals sometimes reach several million dollars before emptying for one lucky son of a gun. Gladiator, Age of Gods and Jackpot Giant are our recommendations here.
Mansion Live Casino and MansionBet
There are 33 Playtech-supplied Live Casino games available. These cover all the table games imaginable, including some that are not, such as the jackpot game Age of Gods Roulette, Hi-Lo and Royale Blackjack. Safe to say, the experience of the HD quality games was fine throughout.
For Canadians wanting to gamble on who’ll win the Stanley Cup this year, there’s a separate site called MansionBet. This is where all your sportsbook needs will be met. However, your casino account won’t be linked with your sports one, as they are not compatible in that way.
While loading up MansionCasino.com on your iOS or Android browser of choice works perfectly well in the main, the apps are the preferred option here for a seamless mobile experience. So, a quick trip to Apple’s App Store or Google Play is all you require to download and get playing.
The particular benefits of using one of the dedicated apps include: Exclusive bonuses and promotions made only for app users, added stability when playing graphics-heavy or intensive Live Casino games and round the clock customer care available directly from within the app.
Mansion customer support
We found the FAQ section (available via the Support tab on the site) to be excellently written and the quickest way to solving a more common issue. However, things are not as good as they could be when you have a more specific question in mind or have a problem with your account.
While Mansion claims to offer support 24 hours a day, seven days a week throughout the year, it’s not as immediate or as easy as it sounds. The brand prefers customers to email them at firstname.lastname@example.org in the first instance (this is the top option on the Contact Us sub page).
Support via phone is also available, but it’s not exactly set up for Canadians, seeing as there’s a UK freephone number and then just a generic UK-based international number for everyone else. Nevertheless, if you really need an answer straight away, here’s the number: +44 208 1660060.
Deposit & withdrawals
While offering a good selection of payment methods, there are no real standouts specifically designed for making the lives of Canadian players that little bit easier. However, most of the usual suspects are present, which will cover the majority of players. You can deposit and collect your winnings via Visa, MasterCard, bank wire transfer, PayPal, EcoPayz and Entropay. Transfers usually take up to five business days to reach your account of choice, but watch out as this online casino sometimes charges fees for certain payment methods, which isn’t cool.
Mansion Casino Review – conclusion
Aside from high rollers who want to get maximum bang for their buck by taking advantage of the C$5,000 welcome deal and levelling up in the excellent VIP Club, we can’t fully recommend this casino to regular Canadians. Customer support for those based in Canada was sadly in need of improvement (what, no live chat in this day and age?), the charging of fees for some payment methods and the rather limited Playtech-only games selection let this casino down when compared to its rivals. However, those somewhat smaller niggles aside, the more traditional online casino experience offered by this well-established brand could tempt you to sign up.