“New York, I love you, but you’re bringing me down.” We have to admit that NYspins doesn’t exactly have the most attractive site – its main colour is a rather drab grey. In fact, without the familiar game logos above the fold, you’d be forgiven for thinking you went to the wrong site. But while the desktop site looks bland and boring, things improve drastically when accessed on mobile, where everything is super easy to navigate and much more pleasing to the eye.
Launched in 2017, relative newcomer NYspins is licenced and regulated by the super strict Malta Gaming Authority (MGA) and the not so shiny Government of Curacao. Therefore, with the former involved, we’re confident that you’re money is safe and sound – after all, peace of mind is very important. So, let’s find out if Canadians are welcome in the five boroughs…
NYspins Welcome Bonus
Those living outside Canada get 200 spins across their first four deposits, but sadly this part of the offer isn’t available for Canucks. What you do get, however, is a welcome package worth up to C$1,000 in total. Here’s how it gets divided across those initial four deposits:
- First deposit: 100% bonus up to C$100
- Second deposit: 100% bonus up to C$300
- Third deposit: 50% bonus up to C$300
- Fourth deposit: 50% bonus up to C$300
So, not too bad at all. In fact, it looks like a good chunk of bonus cash to get you started on your New York journey. The only problem here, are the wagering requirements, set out below.
While the wagering only covers the bonus amount (a good thing, which doesn’t also lump in the initial deposit amount too), it stands at a rather high 45x. That means, if you take a C$100 bonus, you’ll need to wager a whopping C$4,500 before you’ll be able to withdraw any of your winnings. Most slots, jackpots and scratch cards are your go-to for satisfying these conditions, as they will contribute 100% towards the wagering. This falls to a pitiful 5% for most other games, including roulette, blackjack, video poker, baccarat and all the Live Casino tables.
Furthermore, you only get seven days to meet the wagering, which is not a very long time at all, especially considering that most other casinos allow up to 30 days. Other things you should know are that the minimum deposit is C$10 and the maximum you can win from the bonuses is C$1,000.
All the big-hitter game providers are present, including NetEnt, Microgaming, NYX, Play’n Go and Yggdrasil, among many others. This means you’ll have access to more than 400 top titles. So, you’ll soon be playing the likes of Jumanji, Sakura Fortune, Piggy Riches, Gonzo’s Quest and Mermaids Millions, to name but a few.
Jackpot hunters can try their luck on progressive slots such as Mega Fortune, Hall of Gods and Arabian Nights. And those specifically looking for the real deal will enjoy Evolution Gaming’s live casino versions of roulette, blackjack, sic bo, Texas hold’em and Caribbean stud poker. There’s also Deal or No Deal and Monopoly available in the Live Casino area.
NYspins customer support
While Live Chat isn’t available 24 hours a day, Canadians can usually catch the support team early in the morning or late at night. Clicking on the Help area brings up Live Chat window, and if they’re not available, you can enter your email and they’ll get back to you on their next shift. It’s not the best service imaginable, but still, it’s not terrible either. No phone option exists, by the way, and there’s no FAQ page for solving common problems, which is a shame.
Deposit & withdrawals
NYspins does this important area by the book. You’ll find a good selection of payment methods, from credit cards to eWallets. Here’s the full list of those available to Canadians: Visa, MasterCard, Trustly, Entercash, Zimpler, iDeal and Euteller. Special mention should go out to Canuck-friendly iDeal – a method we highly recommend. For more information about withdrawal times, fees, minimum deposits and maximum withdrawals, it’s worth checking the site, because each one is different.
NYspins Casino Review – conclusion
While we liked some aspects of the NYspins experience, it was sadly lacking in design quality, customer support and the implementation of those extreme wagering requirements that are attached to the welcome bonus. Nevertheless, there’s a decent selection of games from some of the best providers out there, so you won’t have a hard time finding something new and exciting to play. Also, we thought the mobile version of the site really improved the overall experience drastically, so that would be our preferred way to play at this online casino. Plus we love singing ‘New York, New York’ whenever a particularly tasty bet comes off.