|Owner||Royal Panda Limited Casinos|
|Promotion||Up to C$100 Bonus + 10 Free Spins|
“You are the master of your destiny: Take destiny by the horns and have fun,” said a famous panda, albeit of a kung fu sort. But it could be a mantra of Royal Panda Casino, too, which has prioritized user experience above all else. This means, in theory, that you’re entitled better customer support, personalized promotions, transparent T&Cs and an intuitive website.
So, let’s see if the casino’s founders have achieved their goal after first launching the site way back in 2014. Well, they have two coveted licences, from the UKGC and the MGA, which is a great start, but how does the brand shape up for players based in Canada? Let’s find out if you will receive just as much of the royal treatment as players from the UK and Europe…
Along with the goals of being straightforward, the Royal Panda welcome offer is as simple as it comes. So, on your first ever deposit at the casino, you’ll receive a 100% bonus worth up to C$100. There are no registration offers or free spins attached to this – just pure bonus funds.
This means, if you deposit, say, C$50 during your first trip to the cashier, the casino will double your money with their 100% match deposit offer. Therefore, you’ll soon be playing with a combined C$100 (including your initial deposit and the welcome bonus). Or, if you go for broke and deposit the maximum C$100, you’ll be playing with C$200 in next to no time.
With four tiers and all players automatically being granted Bronze status from the moment they sign up, this is your chance to earn LPs (loyalty points) simply by wagering real money on your favourite games. The other tiers are Silver, Gold and Platinum, with each highly coveted level enabling you to trade LPs for gifts and bonuses in the Loyal Panda shop. You can also grab yourself some free spins, buy merchandise and even donate funds to charity.
Wagering requirements for the welcome deal are the standard 35x seen across much of the industry. However, you get up to 90 days to complete the wagering, which is very generous, and this wagering doesn’t also cover your deposit amount, which some cheekier casinos do.
The minimum deposit is a meagre C$10. While the maximum bet when using bonus funds is C$7.50 – again, not too bad considering that most other casinos limit this to C$5. Note, however, that this figure drops to C$1.50 for the following high-payout slots: Bloodsuckers, Dead or Alive, Hellboy, Kings of Chicago, The Rift, 300 Shields and 1429 Uncharted Seas.
Furthermore, while slots, scratchcards and sports bets contribute 100% towards the wagering requirements, all table games, video poker and live casino games contribute just 10%.
With more than 300 games available, you’re bound to find something for you. Two of the most popular providers supply this casino. Microgaming brings its wealth of movie/TV show tie-ins, such as Jurassic World, Game of Thrones and Terminator 2. Whereas NetEnt brings its super well known slots to the Panda party, including Starburst, Wild Wild West and Dead or Alive.
More slots come from the likes of NextGen, NYX and Thunderkick. Plus, there are numerous progressive jackpots available. These are the games where you’ll regularly see totals enter the multiple millions. Check out Divine Fortune, Mega Moolah and Hall of Gods for some of the biggest, most eye-watering sums that can be won with a single spin if you’re lucky.
With more than 30 Live Casino games available, that cheeky panda has more than enough versions of roulette, blackjack, baccarat, sic bo and poker to keep you at the tables for hours on end – just close your curtains and keep any clocks out of sight for the full Las Vegas-style experience. There are even two exclusive, branded Royal Panda versions of live roulette and live blackjack. Plus, there are more than enough other live games should you fancy playing something a little different, such as Deal or No Deal, Monopoly and Dream Catcher.
Sports fans also get the royal treatment. What’s more, your Casino account is directly linked to your Sports account, so you can have a flutter on the big game, play a few slots at halftime and return to watch your bets pay off at the end of the second half. All types of bets are possible, including in-play, correct result, first to score and so on, and there are the super useful Event View, Live View, Live Multiview and Live Calendar in addition to your Dashboard.
While it’s not the prettiest site we’ve ever seen in mobile format, it is intuitive and very easy to navigate. Most of the games available to desktop players are also ready and waiting for those who prefer to use their smartphone or tablet for spinning those reels. Plus, everything you can do on a laptop, such as contact customer support, make a deposit (or, hopefully, a withdrawal) and taking part in the numerous weekly promotions, is available on mobile devices. The only thing that’s sadly missing is a dedicated app for either Apple’s iOS or Google’s Android.
There’s no dedicated FAQ page, which is an unusual approach, but what replaces it is very cool. When clicking help, you’re presented with a question box and some top suggestions for the most commonly asked ones. Clicking on a question closest to your own (from the search results) brings up a simple answer with bullet point list on how to carry out certain actions.
If the FAQ question/answer wizardry doesn’t produce the results you’re looking for, your next option is contact the super friendly and knowledgeable customer support team. You have three options at this stage. You can request a callback (which should certainly save you money ringing up yourself), enter live chat or send an email via the online form that pops up.
There are plenty of different payment methods for either depositing in the cashier section of the site or for withdrawing your winnings. However, seeing as the super-speedy Neteller and Skrill aren’t available to Candian players, you’ll probably be waiting anywhere from one to five business days to receive money in your account of choice. Nevertheless, the following options are available: Visa, MasterCard, Maestro, bank wire transfer, Paysafecard, Euteller, Trustly, Sofort, Przelewy24 and GiroPay. Hopefully your preferred method appears in that list.
We found a few pain points, especially on the less-focused mobile site, during our review process, so the guys and gals at Royal Panda haven’t quite achieved their mission statement. However, Canadians looking for an all-rounder casino and sportsbook option that’s packed with regular promotions, a super uncomplicated welcome package and an excellent loyalty scheme for VIPs, we recommend breaking out the bamboo and signing up at Royal Panda.