FAQ

Here, you’ll find out everything you ever wanted to know about gambling at Canadian online casinos. Think of it as your one-stop-shop for a comprehensive overview of casino bonuses, licensing, RTPs, RNGs, currencies, depositing in the cashier and withdrawing your winnings. We’ll also cover how to contact a casino’s customer support in case you have a more specific enquiry about your account or if you need to take a break from playing for whatever reason.

Online Casino Basics

Simply put, an online casino is a website (or an app) that enables you to gamble online over the internet. They offer everything a land-based, bricks-and-mortar casino offers, and much more. You can visit the virtual tables, play jackpot slots or bet on the Stanley Cup. And all this can be done without leaving the comfort of your sofa or while you’re on the go, commuting to work, etc.

Everything you can imagine. Slots, jackpots, live casino, poker, roulette, blackjack, baccarat, bingo, sic bo, pai gow, keno, macau, dice, scratch cards, lotteries, sports betting, financials and more. Seriously, if a type of betting has been invented, you’re bound to find it offered online.

These are software developers and companies that create the many different types of games and provide them to online casinos. Some of the most well-known examples include NetEnt, Microgaming, Yggdrasil, Playtech and Red Tiger, although the list is near enough endless.

Yes, these are the various methods of connecting with an online casino. The former option requires you to download software onto your computer before you can start playing. Instant play (sometimes known as Flash or HTML5) means you can access a casino directly from your browser of choice and play from there. Mobile casinos give players an optimized experience for playing on a smartphone or tablet, whether that’s via a mobile browser or a downloadable app.

Every casino has a slightly different process, but essentially you hit the ‘Join Now’, ‘Sign Up’ or ‘Register’ button on the casino homepage and follow the onscreen instructions. It’s usually dead simple, but be sure to provide the correct information otherwise, it may cause problems later on down the line – especially if you win and want to withdraw your winnings to your bank account.

As with any online site that requires registration, downloading of software or the transfer of funds requires you to read or accept the terms and conditions. It’s the same as Facebook, Instagram or eBay, in that regard. This ensures that the online casino won’t run into legal trouble at any point and explains any restrictions such as only one account per household, etc.

Unfortunately not. You must accept the casino’s general terms and conditions in order to register an account and start playing. The same goes for accepting a welcome offer, for example.

Essentially T&Cs form a written contract between you and the casino. They are providing you with a service and expect you to not abuse the system. Any violations of the terms and conditions may result in your account being suspended and/or the loss of your winnings.

Online casinos are required by Canadian law to ensure you are who you say you are and that everything is above board. This prevents players under the age of 18 from gambling and ensures that money laundering or other nefarious activities aren’t taking place on their website. The flip side of this is that you are provided with a safe environment in which to play online.

These are the various licences held by the casino in question, enabling them to offer their services to various territories around the world. You may also see links to third-party organizations that provide help to problem gamblers. The others are social media links.

Yes. Most online casinos offer several other language options to their players. You’ll usually see these selections at the very top or bottom of the site. This can be particularly useful for French Canadians who prefer to play in Français Canadien, for example, which is offered at many sites.

Most casinos make this super simple. You can usually contact them via live chat directly on the site – this is our preferred method as it’s super speedy and efficient. Just look in the main menu or click the help symbol for that one. Other options include telephone support, email and sometimes even snail-mail. Just be sure to check the opening hours for your method of choice.

These are the mega-money jackpots, sometimes reaching into the multi-millions. They build up so high because the jackpot game in question (such as Mega Moolah, for example) is linked via a network to other online casinos offering that same game, and takes a tiny proportion of each bet made across the entire network. Eventually, when the total has gotten high enough, one lucky winner will win everything – the jackpot.

Wow, Lady Luck is sure smiling down on you! Congratulations! If someone from the casino hasn’t already contacted you to verify the win, contact customer support immediately and discuss your options for withdrawing your winnings. They may also ask if you’d be happy to tell your story to the world, as online casinos are happy to publicize their very biggest winners.

This is a race against other players at the casino, usually taking place on one or more slot games. Read the promotion page to find out how to accumulate points and then try your best to top the leaderboard. If you’re number one after a certain time period, you’ll win some prizes.

Safety and security at online casinos

Yes, especially those with the right licences, such as the UKGC, MGA or GGC. In fact, the vast majority of online casinos in Canada are extremely well run and do their utmost to treat players fairly. To be sure you’re picking the most secure casinos, read Casino Top’s independent and unbiased reviews of each casino before signing up.

All reputable online casinos use layers of encryption to ensure that your details remain hidden from any hacker attempting to gain access. They also use separate servers and databases for storing details in non-plain text, so even if access is gained the information is unreadable.

SSL stands for Secure Socket Layer and is a protocol used by the vast majority of websites nowadays to ensure that information being transferred from one place to another cannot be read by a so-called man-in-the-middle attack. To check that your casino of choice uses SSL for its communications, simply view the URL of the homepage and check that you can see ‘https’. If you do not see an ‘s’ (as in only ‘http’) then do not send any personal information to them.

This is for security purposes and is something that all online casinos are required to do by law. This has nothing to do with stopping genuine players from signing up, but instead is intended to crack down on money laundering, fraud and other financial crimes. Therefore, it’s in your best interest to prove your identity to ensure that you are safe and secure when playing online.

This is the process by which a casino’s internal security team verifies your details. It usually involves sending a recent bank statement, utility bill and a copy of your photographic ID (either a passport or driver’s licence will suffice). Again, this is standard procedure and nothing to worry about. The time period varies from casino to casino but is usually a few hours or a few days.

As mentioned above, this normally requires you to produce copies (or mobile photos) of your ID card, passport or driver’s licence, a recent utility bill showing your home address and a recent bank statement to check that you are not obtaining funds from an illegal source. Finally, if your chosen payment method is a debit or credit card, you need to send a pic of both the front and back sides, although the casino will advise that you blank out certain parts of the card. For more information, see the casino’s own page on exactly what they require for verification purposes.

Unfortunately, refusing to divulge the kind of information listed above will result in your casino account being closed and any winnings being lost. The casino has to ensure by law that no fraudulent activity is taking place and refusing to send requested documents is a major red flag.

If a casino does this, they usually have very good reasons for doing so. It may be that the documents are not within the required timeframe of up to three months or the photos are simply too blurry to be read. A customer support agent will normally explain exactly why the documents are not up to standard, so follow their instructions to the letter, try again and you should be absolutely fine.

Depositing at Canadian Online Casinos

Aside from a few dodgy casinos out there, yes, this is perfectly safe and is much the same as buying something online from a site such as Amazon.ca, for example. So, always read the Casino Top review of the brand that has piqued your interest before signing on the dotted line.

A huge list of payment methods are available, from bank wire transfer to credit or debit cards, such as Visa, Visa Electron, MasterCard and Maestro. Then there’s a range of eWallets that you can also use to transfer funds into your casino account. These include PayPal, InstaDebit, EcoPayz and more. Just check with the casino in question or else read the Casino Top review to avoid disappointment. Also, note that Neteller and Skrill are not available for Canadian players.

Every single method is near enough instant, except for bank wire transfer or cheque. For the two latter options, allow at least 48 hours until you can start playing with your new funds.

Yes, some casinos will have a maximum amount that you can deposit in any one transfer, or else the limit is applied per day, week, month or year. Check the terms and conditions at the casino’s website for more information about this. Also, be aware that some casinos charge somewhere between 1-2% in deposit fees, although thankfully this is becoming increasingly rare, so we would recommend avoiding those casinos that charge you to give them money.

The Withdrawal Process

Nothing to do with questionable contraceptive practices, this is actually how you withdraw your cold hard cash from a casino – whether that’s money you have deposited but not used or money that you have won from the casino. We hope, for your sake, that it’s the latter!

Credit and debit cards rule supreme here, so think Visa, Visa Electron, MasterCard and sometimes Maestro, for example. Of course, good ol’ bank wire transfer straight to your bank account of choice is another hugely popular option. Then there are a whole bunch of eWallets that have become increasingly more and more popular over time. These include PayPal, the super Canadian-friendly InstaDebit, Trustly, EcoPayz, Paysafecard and so on and so forth. Note that Skrill and Neteller are not allowed by the majority of online casinos serving Canadians.

Sometimes, especially if a method is only available for one or the other. We’d say that it’s far easier to stick to one method for both, but you can always contact customer support to discuss your options. They will always try their best to ensure that the process is a smooth as possible.

Immediately contact customer support for advice. Never leave anything to chance when it comes to getting your hands on your cash. They will always try to resolve your problem.

This depends on two things. First of all, the casino needs to verify that the withdrawal abides by its rules and is not suspicious in any way. This can take anywhere from 1-2 hours (normally) to as much as 2-3 business days. After the withdrawal has been authorized, it’s over to your particular banking company, which again varies depending on the method chosen. However, we’d say 4-5 business days for the entire two-stage process is about the maximum wait time.

Yes, as long as the withdrawal hasn’t been authorized nor sent over to your payment method of choice. This is known as the pending or reversal period. If you’re unsure about whether the period has already expired, contact customer support immediately for more information.

Most casinos display their maximum withdrawals over a certain time period in their general terms and conditions. Sometimes there are daily limits, sometimes weekly, monthly or yearly. If in any doubt whatsoever, contact the casino’s customer support team for a definitive answer.

Sometimes. It’s entirely up to the casino in question. Either check the general terms and conditions on their website or otherwise get in touch with the customer support team.

Online casinos need to adhere to very strict laws in an effort to clamp down on fraudulent activity. Therefore, it’s in your best interest to ensure that you comply with the rules. This means that you must be verified as a legitimate player in order to make any kind of withdrawal.

Online Casino Trustworthiness, Fairness and Licencing

First of all, read the Casino Top review, as we thoroughly analyze each aspect of a casino and we’re not afraid to report on any of the bad stuff we find. Secondly, check the licences held by the casino. The best and most strict one is the UKGC, followed by well respected MGA and GGC licences. These independent bodies are super stringent when it comes to ensuring that the casino is doing things by the book – they even do unannounced spot checks in the casino’s offices to ensure that all wagers are subject to the same level of randomness, that player details are handled completely correctly and that the casino is not breaking any advertising laws, etc.

The independent national companies behind the licences do their utmost to ensure fair play and grant a casino access to certain territories around the world. There are more than 70 such licences, which individually vet online casinos from places such as the United Kingdom, Malta, Gibraltar, Isle of Man, Costa Rica, Sweden, Denmark, Italy, Spain, Alderney and Curacao, to name but a few. But, as we mentioned above, the main reason to care about licences is to ensure that the casino at which you choose to play is legitimate and governed accordingly. Additionally, if you ever have a problem with a casino, you can report them to the licencing authority, who will investigate on your behalf and often resolve problems for you. Essentially, then, they are on your side, which can only be a good thing!

RTP stands for Return to Player and is a figure given as a percentage. Essentially, it means how much will a player get back for any bets on a particular game in the long term. So, if a slot has an RTP of 95%, it means that for every Canadian Dollar wagered, a player can expect 95 cents in return. Obviously, the 5 cents leftover is the house edge, so to speak. However, it’s worth noting that this is an average over millions and millions of spins, so while you may lose money to the casino most times, you can also win a massive amount with a bit of luck on your side.

RNG means Random Number Generator and is the means by which a casino ensures that (in terms of slots, for example) each spin has exactly the same chance of winning as any other spin anywhere in the world. The highly complicated algorithms behind Random Number Generators mean there are no biases involved and you can be sure that each and every wager is equal.

Online Casino Bonuses in Canada

There is a huge variety of bonuses or variations on a theme at least. Beyond the initial welcome bonus (made up usually of a deposit bonus and some fabulous free spins), there’s also the following: cashback (get a small percentage of your losses back), reload bonuses (a regular deposit bonus after the welcome bonus has been taken up), free play bonuses (small amounts such as C$5 that can be used on slots or sports), loyalty points (save these up for buying bonuses or otherwise for purchasing physical prizes such as an iPhone) and VIP/high roller bonuses (huge bonuses for those willing to deposit an equally eye-watering amount in one go).

Normally you are only allowed one active bonus at any given time. So you must complete the wagering requirements and play through your current bonus before opting in for another one. However, you may find certain casinos allow more than one bonus/promotion to be used simultaneously – check the terms and conditions of the offers for more information on this.

Absolutely not. While a bonus can be offered as part of a promotion, they are not the same thing. A promotion can be seen as any time-limited offer, tournament or competition, while a bonus is a very specific deal (although it can indeed be considered the entirety of promotion).

With online casinos, the bonus is more than likely to be in your account instantly – as soon as you opt-in for it. Occasionally it may take up to 48 hours, but as we say, this is extremely rare.

Unless it’s a small wagering-free bonus, you will be expected to bet the bonus amount several times over. The usual wagering requirement is around 35x the bonus amount, but it can be as high as 60x at some casinos. Taking the more standard 35x as an example, this means that if you take, say, a C$100 bonus, you need to make bets equivalent to C$3,500 to play through the wagering requirement. Of course, that’s not to say you won’t win during that time, so it’s not as daunting as it initially sounds. Just note that not all games contribute 100% towards this. So, in our example, if roulette only contributes 50%, you’ll need to make C$7,000 of roulette bets to meet the wagering requirements. Always refer to the terms and conditions to see how much each type of game contributes.

Some casinos will show the amount left to wager clearly in the cashier section of your account. However, if you really can’t see how much you have left to meet the wagering requirements or you’re a little bit unsure, simply contact customer support to get the exact figure left over.

Yes, it is possible at most online casinos. Contact customer support to arrange this. However, be aware that this isn’t possible at some sites, so always read the terms and conditions first.

Gambling Addiction and Support

For some personalities, being realistic about the dangers is paramount. Setting yourself a budget of either money and/or time can help tremendously. After all, you should see playing at online casinos as a form of entertainment and only bet money that you can afford to lose. The same goes for time. Set aside time for your gambling and always stop at the designated time. Furthermore, look out for worrying signs, such as chasing losses or thoughts of ‘just one more’.

Like other addictions, gambling can be highly addictive to certain personality types, but acknowledging the problem is always the first step. If you think you might have a problem, for whatever reason, you can visit problemgambling.ca, where you’ll find informative videos, tools for tracking your gambling, self-assessment tests and a community forum to receive help.

By all means. However, it can often take months and a combination of therapies, including support groups, family therapy and behavioural therapy, depending on the particular case.

All online casinos are obliged to offer a self-exclusion program. Essentially it is a software-based system that will lock you out of a site according to certain parameters. These can include no access to the site for a certain period of time (six months, for example), limiting the time spent on site per day or limiting the amount of losses that are allowed to be accrued before you are logged out from your account. To find out more, contact your casino’s customer support team.

Unless it’s a small wagering-free bonus, you will be expected to bet the bonus amount several times over. The usual wagering requirement is around 35x the bonus amount, but it can be as high as 60x at some casinos. Taking the more standard 35x as an example, this means that if you take, say, a C$100 bonus, you need to make bets equivalent to C$3,500 to play through the wagering requirement. Of course, that’s not to say you won’t win during that time, so it’s not as daunting as it initially sounds. Just note that not all games contribute 100% towards this. So, in our example, if roulette only contributes 50%, you’ll need to make C$7,000 of roulette bets to meet the wagering requirements. Always refer to the terms and conditions to see how much each type of game contributes.

Some casinos will show the amount left to wager clearly in the cashier section of your account. However, if you really can’t see how much you have left to meet the wagering requirements or you’re a little bit unsure, simply contact customer support to get the exact figure left over.

Yes, it is possible at most online casinos. Contact customer support to arrange this. However, be aware that this isn’t possible at some sites, so always read the terms and conditions first.

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