Top Australian Online Casino FAQs

The world of online casinos is a vast landscape, whether you are a new or experienced gambler. There are many unanswered questions about online casinos that make Australian players feel overwhelmed by the sheer amount of options they have. We have compiled an extensive list of commonly asked questions related to online casinos. To help Australian players feel more comfortable and confident when choosing to play games at an online casino.

We want to make sure that all of our readers and players are adequately prepared when trying something new online or when they want to know more about the landscape. We have divided the questions into sections that address the most common causes for concern for Australian players, especially for beginners; Security and Safety, Casino Games and Banking and Registration.

The Common FAQs

Security and Safety at Online Casinos FAQs

Online casinos available in Australia are all located offshore. So, we understand that our players want to make sure that their information is safe and that the gameplay is secure and fair. Here are some of the frequently asked questions around safety and security:

Is online gambling illegal in Australia?
The gambling laws have been amended in the past few years with only Australian licensed online casinos allowed to operate in the country. However, there are many online casinos still available to Australian players even though they are licensed by one of the leading gambling authorities. These casinos rarely or even never receive any pushback or active opposition. It is a bit complicated, but Australian players around the country still enjoy playing at online casinos.
How Do I know if an online casino is safe?
Players need to ensure that the online casino they choose is fully and properly licensed and regulated. The best ways to check would be on the casino’s website as well as check online casino reviews for all the details. We also do most of the leg work for you, as all recommended sites are checked thoroughly and tested as well. We ensure that the recommended sites have the odds that are within the accepted and reasonable range.
How do I know if the online casino’s games are fair?
A casino that is properly licensed and regulated is the best way to know if the gameplay is fair. The terms and conditions for each online casino will shed some light on the fairness of any of the games played at an online casino. Another level of assurance is when you do your research and the information states that games are regularly tested for fairness by a third-party such as eCOGRA.
What is a rogue or blacklisted casino?
There aren’t many online casinos out there that are deemed as rogue casinos. However, there are a few. These casinos often have bad casino practises, delays in paying out winnings to their customers, unfair games as well as poor customer service that leaves customer complaints unresolved. With our reviews, we also add blacklisted casinos, so you know which ones not to visit based on their reputation and failure to pass our rigorous testing.
How do I find help for a problem gambler?
There are tons of resources online in Australia as well as global initiatives that assist in problem gambling. These resources are easy to find on the internet and can be contacted in various ways. These programmes around the world offer phone counselling, support groups and more specialized services. So, if you or someone you know has presented with problem gambling behaviours, get into contact with your local resource for problem gambling as soon as possible. Here are some resources for help in Australia. Website: or call: 1800 858 858

Online Casino Games FAQs

Knowing which games are out there can be daunting. There is so much the online casino landscape has to offer. It could also be difficult to determine which games to choose and still have questions about games you may want to play in the future. Here are a few of the questions related to the online casino games on offer:

Which casino games are available at online casinos in Australia?
The sheer amount of games available in Australia at online casinos is vast. Players will have access to hundreds if not thousands of casino games. These include a huge variety of online pokies and not to forget, a wide variety of table games. These games include blackjack, Craps, Roulette, Baccarat, Poker, Pai Gow and many more. If the card, table or pokie games aren’t your thing, then players will also have the opportunity to choose other games such as keno, bingo, backgammon and even scratchcards.
What could I win at an online casino?
It all depends on what you play at the online casino of your choice. As with any gambling activity, it also depends on how much you are willing to spend and bet on your wagers. While there is no guarantee that you will win, as these are all games of chance, you will need some luck to tide you over. Some games could win you thousands and others could win you millions when you land a jackpot. You control how much you bet and how much you win, and with luck comes the bigger wins.
Games with progressive jackpots, what are they?
A game where the jackpot keeps growing until a player hits the right payline. The jackpot grows by collecting portions of bets from players around the world and across different online casinos. These jackpots can grow into the millions with one lucky player winning all the money accumulated. There are no time constraints, the jackpot keeps growing until a player wins it. The progressive jackpot model is most popular with online pokies, however, there are some table games offered that also have progressive jackpots, up for grabs until a single lucky player wins it all.
Can I increase my chances of winning at a progressive jackpot?
The simple answer is no. Games with progressive jackpots do not require skill and the results are completely random. It all depends on luck and there are no tricks or skills that can be practised to improve your chances. Studies have shown that the lottery and progressive jackpot games have similar odds and the chances of winning for both are relatively the same. What you need to do, however, is pay close attention to the rules and wagering requirements, as most progressive jackpot games require players to bet the maximum to qualify and win the fill jackpot. You want to ensure that if you are lucky enough to win the jackpot, that a technicality stops you from walking away with the full prize.
Which casino games offer the best chances of winning?
Skill-based games and games that favour the player and the house evenly. When it comes to having a better chance of winning, games that are based purely on luck wouldn’t be the best choice. These games favour the house more than any other games found at an online casino. Blackjack is a game that has odds that could swing either way and can be researched and practised to influence the outcome. Additionally, Roulette also has a better chance of a win given that betting on any colour gives the player a 50-50 chance of winning something. While it may not be the biggest wins, it will be consistent.
What is a Payout Percentage?
It is the average amount of bets given back to players as they win. So, a higher payout percentage means that more players are winning, more often. If a casino’s payout percentage is at 95%, in theory, it means that for every AU$100 that is paid to the casino as a wager, AU$95 in winnings is paid to the casino’s players. Remember that this percentage is an average and doesn’t necessarily mean that if any given player bets AU$100 that they will win AU$95. This is a common misconception, but still offers a higher chance of winning when the percentage is higher.
Do online casinos have a higher payout percentage than land-based casinos?
Yes. Land-based casinos have higher overhead costs than online casinos. Physical buildings and operations need to be paid for and maintained. Along with salaries paid to staff, rates and electricity bills and the purchase and maintenance of gambling equipment. These are not including any additional amenities that a land-based casino may offer its guests. More licenses need to be applied for, renewed and paid for and makes sense why the odds are in the house’s favour. Online casinos, however, have far fewer costs involved. Online casinos have smaller workforces, they have to pay for maintaining or renting servers and server space. With lower costs, online casinos can give more back to their players.
The gambler’s fallacy, what is it?
In essence, it is a trend. The belief that a game of chance has a pattern where past events affect future events. This is a dangerous belief to have when gambling. Games of chance are completely random and have no patterns or fortune. For example, when looking at European Roulette, the gambler’s fallacy dictates that because the ball had already landed on the same colour four or five times in a row, that it's likely to do the same in the next spin. This is not at all true, the odds in play are always as follows. When the wheel is spun and the ball is thrown, there is a 48.6% chance it lands on black, and a 48.6% chance it lands on red, the remaining 2.8% comes from the ball landing on the green. There is no way that these odds can change anytime the wheel is spun.
What are Live Dealer games?
A live stream of an actual dealer in a recording studio. Players can select the type of casino game they want to play, usually table games like Blackjack, Roulette, Poker and more. Log into the live casino room and enjoy a hands-on gaming experience with a person on the other end dealing the cards. Live dealer games are perfect for players missing the real-life element and have had enough of the random number generators that online casinos use to run their games and ensure that games are fair.
What benefits does online gambling have for me in Australia?
Convenience for starters, Aussie players can access online casinos wherever they are in the country. Not only that, from any mobile device that they choose. There is no reason to go from where you are most comfortable to a casino accessible to the public. Additionally, given the lower costs for running an online casino, more is given back to the players so the payouts are higher and easier to obtain. The most obvious benefit is the sheer amount of games available at online casinos. These games have no lines, so there is no need to wait for someone to stop playing at a pokie machine for you to enjoy your favourite game.
Do I need to download the casino software onto my computer?
In some cases, players would have to. However, most online casinos today cater to convenience and make it easy to play directly from a web browser. Once a player has found an online casino that fits their needs, the need to download software will come up during the sign-up process. This is not a common occurrence anymore, but some casinos may still have this requirement. Some online casinos may also allow for Instant play, which optimizes your online gaming experience.
Can I play at an online casino on my phone or tablet?
Of course, any reputable and customer-focused online casino will offer a mobile option by way of downloading an app directly onto your device. Alternatively, online casino websites these days function seamlessly through the web browser and bring the same entertainment value and quality to your small screen. Most online casinos function optimally on devices running iOS, Android or Windows, so players have tons of options to choose from, smartphone, laptop, PC or tablet.
Can I gamble online with my Apple device?
Yes, most mobile devices are compatible with any good online casino. There are many instant-play casinos available that help to optimize gaming websites on an iOS device. Players with Apple devices can also enjoy playing at an online casino directly from the Safari or other mobile browser of their choice, with ease. There are very few limitations these days.

Registration and Banking FAQs

Knowing how to get started and what to expect when using real money at an online casino can make some players a bit nervous. Here are some of the questions usually asked when starting out or finding a new online casino to play at:

Getting started at an online casino, what do I need?
Players in Australia have it easy. All an Aussie player needs is a stable internet connection and a device they will use to play on. This can be anything from a laptop, smartphone, tablet to a desktop PC. There is not much that is required, however, the legal gambling age is a big need.
How do I register an account at an online casino?
Even though different online casinos may have different processes, they are still relatively similar. Once you have found the online casino to fit your needs, then head over to the website. Click on the “register” or “Create an Account” button and you’re off. Follow the steps and provide the required information. You may need to verify your account with a few official documents, just for safety purposes.
How do I deposit into my online casino account?
Once you have registered your account, you will need to find the cashier section on the website. It may be called something different depending on your chosen online casino. Good online casinos will have several payment options available to their players all around the world. Even if the chosen casino does not transact in AU$, other options also allow players to exchange for the currency used on the website. Online casino payment options range from your bank card to Bitcoin. Players are sure to find a casino that matches their transactional needs.
How do I withdraw my winnings?
Just like depositing, head over to the cashier, or your website’s equivalent. In some cases, withdrawal methods are different from deposit methods. Choose the payment option that’s best-suited to your needs and follow the steps. Different casinos have different waiting periods for transactions to complete. Additionally, the time it takes usually depends on the banking method you chose to withdraw your winnings.
How long do payouts usually take at an online casino?
It all depends on the banking method you choose to withdraw into. Another factor affecting how long it will take is the online casino you choose. Make sure to read the terms and conditions or navigate to the “payments” page to see how long each payment method would take after the withdrawal is requested. Some payments can take a few hours while others take a few days. Keep in mind that some online casinos have a 24-72 hour processing time before the withdrawal is sent to your banking method.
What is a wagering requirement?
When you receive a bonus, a reward or opt into a promotion, a wagering requirement for the bonus funds is applicable. Online casinos hand out a lot of money to customers in the form of bonuses to maximize their winnings and start making real money. There will be a wagering requirement that multiplies your initial bet. Bonus funds usually need to be 40 times the initial bet, which sounds high but once you start playing is easy to reach. If online casinos gave away bonuses without the promise of players using them at the online casinos then there would be no reason to provide these bonuses to customers.
The online casino has a withdrawal limit, what is that?
It is the amount you can withdraw at any given time at an online casino. So, when you win and have accumulated some winnings and want to withdraw, the casino may have a withdrawal limit which can differ in amount depending on the online casino. Some casinos may have a limit you can get out of your casino account weekly or monthly. It is best to check the payment page for the online casino you are using to make sure what the limit is. In most cases and at most online casinos, progressive jackpot winnings are the only exception given the potential you could win and it would take too long to withdraw such a large sum of money over an extended period.
Can I play free online casino games in Australia?
Yes, you can. Most online casinos give you an option to play for free or demo the game before depositing funds to gamble for real money. These free games are exactly the same as the real-money versions and usually come with practice funds for you to try out. These games also have the same rules and odds you would get in the real-money versions.
Why bother with free online casino games?
There are several benefits to playing free online casino games. As with anything in life, we want to make sure that spending money is worth it. Free games offer experienced players a chance to test out a new game or practice playing a game they know before playing for real money stakes. Additionally, new players have the opportunity to get used to the wagering requirements and what to expect during the game and also build up confidence and get to a point where they know what they are doing before depositing and playing for real-money prizes.
What is a welcome bonus at an online casino?
These are promotional offers for new players to an online casino. Players receive a reward just for signing up and in most cases, making their first deposit. It can be in the form of bonus funds, a match bonus or free spins for your favourite online pokie. The terms for these bonuses can differ between online casinos as well as the value of these bonuses. Checking different reviews for online casinos will help you choose the casino that has the best welcome bonus that fits your needs.
What is a match bonus offer?
This type of bonus or promotional offer matches the amount of your deposit. For example, if the online casino offers a 100% match bonus to the value of AU$100. When you deposit AU$100 the online casino will match that and you will have AU$200 to play with at the online casino.
Can I withdraw a welcome bonus?
No, once received from the online casino all terms need to be met first before withdrawing the funds. That is, meeting the wagering requirements for that bonus. Usually, this is the only and most important requirement to meet. Once that is done then you can head over to the cashier and withdraw what you won while using the bonus offer.
Can I gamble online with my Apple device?
There are many promotional offers from online casinos, to welcome new players and to reward loyal players. There are no deposit bonuses on offer, free spin offers for online pokies or deposit match bonuses. Each online casino has different offers and many of them have an option to select and see all the promotions or even tournaments to play in for even bigger prizes.
Can I gamble online with my Apple device?
In most cases, when gambling online in Australia, you need to be 18 years or older. Gambling in any form in Australia follows the same rule, that you need to be 18 years old or older.